We want you to love your purchase!

If you are not completely satisfied with your order, we’re here to help. You can return new or gently used products for a full refund within 30 days of purchase.

How to Initiate a Return or Exchange

To start your return or exchange, please contact our customer support team at hello@confeti-official.com. We will guide you through the process and provide you with a free return label where applicable.

Return & Exchange Conditions

• Items must be returned in their original product packaging.
• We cannot accept partial returns for items purchased as part of a set or bundle.
• If your order included a Gift With Purchase (GWP), and your return disqualifies the original order from the promotion, the GWP must be returned as well. If not returned, we reserve the right to deduct its retail value from your refund.
• Returns must be made within 30 days of purchase.
• We reserve the right to refuse returns that do not meet our policy requirements.

Refund Processing

Once your return is received and inspected, we will process your refund to your original form of payment within 1-3 business days. You will receive an email confirmation, and the refund should reflect in your account within 7-10 business days, depending on your bank.

Third-Party Purchases

We can only accept returns for items purchased directly from our official website [your website]. If you purchased our products through an authorized retailer, such as Sephora, please follow their return policy.

Exceptions & Sale Items

Please note that some restrictions may apply to sale and promotional items. Refer to the promotional details at the time of purchase or contact us for more information.

If you have any questions, don’t hesitate to reach out to our customer support team at hello@confeti-official.com—we’re happy to assist you!